Refund & Returns Policy
Futuremirates supplies medical and dental products. For hygiene, safety, and product-integrity reasons, medical products are not accepted for general returns or change-of-mind returns.
If Futuremirates supplied the wrong product, or the product was delivered damaged or defective, you must report the issue within 24 hours of delivery.
General Return Policy
Medical and dental products sold by Futuremirates are not returnable for change of mind, ordering preference, or other general return requests.
Opening the package does not create a right of return. An opened but unused medical product remains non-returnable unless it qualifies for an approved exception described below.
Non-Returnable Products
The no-general-return policy applies to medical and dental products, including:
- Consumable products
- Sterile products
- Single-use products
- Patient-contact products
- Opened packages
- Software and digital licences
- Customized or specially configured products
Approved Exceptions
A return may be accepted when:
- Futuremirates supplied the wrong product.
- The product arrived damaged.
- The product was defective when delivered.
The issue must be reported within 24 hours of delivery and the return must be approved by Futuremirates before the product is sent back.
How to Request a Return
Contact Futuremirates as soon as you identify an incorrect, damaged, or defective delivery.
Start the request by email or through the Futuremirates return request form and include your order/invoice details and the issue.
Do not send the product back before Futuremirates approves the request and provides return instructions.
After the approved product is received and checked, an approved refund is processed within 24 to 72 hours.
Refund Method
Shipping & Other Charges
The original shipping charge is not refundable. Return shipping instructions and any applicable return-shipping arrangements will be communicated after the return request is approved.
Because general medical-product returns are not accepted, no general restocking-fee rule is stated here. Any exceptional case will be handled according to the approved return instructions.
Warranty & Service
Warranty claims are separate from return requests and are handled according to the applicable product or manufacturer warranty. Please contact Futuremirates support for warranty assessment and service instructions.
Start your request within 24 hours.
Include your order or invoice number, product name, and a clear description of the issue.
This policy does not limit any consumer rights that cannot be excluded under applicable UAE law.
